Job Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives. 

Our Kelly Education Account Supervisor leads client account management and service delivery, acting as the primary point of contact for stakeholders and the temporary workforce. The position ensures high-quality, compliant service through issue resolution, performance monitoring, and continuous improvement, while partnering with Recruiting to manage workforce needs and leading a small support team.

Responsibilities:

• Serve as the primary point of contact for client relationships and service delivery, developing and maintaining relationships with multiple stakeholders and the temporary workforce
• Act as the escalation point for service issues, taking proactive steps to resolve problems and ensuring 100% compliance with contractual agreements
• Determine client reporting requirements, creating, analyzing, and reviewing reports and statistics, and taking necessary action
• Participate in account-specific lead sharing meetings, seeking customer feedback, and applying it to improve service
• Prepare and present business reviews (monthly, quarterly, annual, ad hoc) and establish regular client meetings for consistent communication
• Partner with Recruiting and Talent Services to manage the temporary workforce, handling issues like turnover, coaching, terminations, and providing technical support on client order processes.
• Lead and manage a team of Recruiters, Onboarding Coordinators, and Talent Support staff

Essential Skills, Knowledge, and Experiences:

• Seeking 5 years minimum of recruiting, staffing, vendor management or educational experience and 3 years of people leadership experience 
• Excellent verbal and written communications skills 
• Strong customer service focus 
• Solid leadership, problem solving and decision-making skills 
• Proficiency with MS Office including Word, Excel, and PowerPoint
• Must have the ability to work onsite at the local branch 5 days a week 
• Must be able to travel locally up to 20% for local hiring, recruiting, school, talent, or other applicable events and have a valid US Driver License in good standing

Base pay range for this position is $ $61,575-$75,000 per year.  Final annual compensation will be based on experience and may vary by geographic location. 

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law. 

Job Tags

Full time, Temporary work, Local area

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