Job Description

Position: Guest Service Agent
Reports To:  Director of Security and/or Supervisor
Department: Security
Status: Nonexempt

Starting Wage: $18.00 

Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance benefits.   Generous Paid Time Off plan - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Security/Customer Service team. Experience the premier place to work in all of Northern California.

We encourage growth and learning.  With your talent and our training and commitment, you will have great success as part of our team and family.  If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.

We are California’s Best Bet!

Position Purpose
Provides excellent customer service and safety for Casino facilities, guests, and employees to ensure a safe, honest, and pleasant environment.

Essential Duties and Responsibilities include, but are not limited to the following:
•    Safeguards the transfer of funds within the facility.
•    Write necessary reports daily.
•    Maintain open lines of communication and follow the chain of command.
•    Report all pertinent information to supervisors.
•    Provide chip fills for poker and blackjack pit, including credits and even exchanges.
•    Assist with hopper fills as time allows.
•    Assist in jackpot verification when necessary.
•    Greet customers and open doors when posted in this area.
•    Provide escorts as necessary.
•    Assist other departments as required, provided there is adequate staff on the Casino floor.
•    Ensures only qualified guests enter the facility; i.e., no minors, suspicious
Individuals or persons listed with the Gaming Commission as undesirable.
•    Provide safeguards for armored money transport services.
•    Assists guests and visitors to safety in the event of emergency or life threatening conditions.
•    Immediately reports any unusual circumstances that occur or may occur to management.
•    Provides first aid and/or CPR techniques as necessary.
•    Complies with policy and procedural guidelines in performing security functions; reliable in withstanding pressure, force, or stress involved in actual emergencies.
•    Perform other duties as assigned.
•    Maintains a professional, courteous manner at all times.
•    Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather Falls Casino Internal control policy Suspicious Activity Compliance Program.

Supervisory Responsibilities
None

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. "This position requires a valid California drivers license and a clean driving record".

Education and/or Experience
Education Level – High School Diploma or GED equivalent required.
Experience – No previous experience required.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees. 

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several variables in standardized situations.  Ability to define problems, collect data, establish facts and draw valid conclusions.

Certificates, Licenses, Registrations
Class A Gaming License(As provided for a nominal fee with a clean background check)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights. 

PM20 

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.

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