Location: Columbus, Ohio (on-site / field-based, in-home appointments across the metro) Employment Type: Full-time, in-person. Reliable personal vehicle, valid driver's license, and clean driving record required. Reports to: Owner / General Manager Growth Path: Production Manager
We are a rapidly growing U.S.-based bathroom remodeling franchise specializing in premium, one-to-two-day bath and shower renovations — tub-to-shower conversions, walk-in tubs, and accessibility-focused remodels. A large share of our customers are homeowners 55+ who value a clean, low-disruption process and a company that does exactly what it promised. We operate a one-call-close, in-home sales model and are scaling quickly, with monthly revenue growing several-fold over the past year. This is a hands-on, high-momentum environment where the right person will help us turn that growth into a repeatable, well-run production process.
This role exists because our owner currently performs every post-sale measure appointment personally — a bottleneck that limits how fast we can grow. We need a customer-facing coordinator who becomes the trusted second point of contact after a sale is closed: someone who walks back into the home, confirms what was sold matches what can actually be built, and reassures the customer they made the right decision. You are not a salesperson and you are not an installer. You are the bridge between the sale and the build, and the person who protects both the customer experience and the accuracy of the job before it hits production.
Measure & Feasibility
Customer Relationship
Production Coordination
You are personable, organized, and dependable. You put homeowners at ease and can read a room. You notice details others miss. You're not looking to sell or swing a hammer — you're the person who makes sure the job is right and the customer feels taken care of. You want to grow into running production as the business scales.
Structured three-phase ramp: (1) shadow the owner on measures for ~2 weeks, (2) ride-along where you lead and drive for ~2 weeks, (3) independent appointments.
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