Job Description

The host / hostess is responsible for supporting and contributing to an exceptional guest experience from the point of first engagement by providing a clean and comfortable atmosphere. Those who are selected to serve in this position accomplish this by helping to maintain a clean dining experience for guests, being aware of guest needs, observing when guest expectations may have not been met, and doing what is necessary to provide a REMARKABLE experience for our guests.

Position Details:

• Pay: Starting at $18 / hr
• Part-time
• AM Shift: Monday-Saturday 9am-2pm
• PM Shift: Monday-Saturday 2pm-11pm

Our Benefits Include:

• A fun work environment where you have the opportunity to positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Free break meals (up to $12.00)
• 50% off meals at our location

Host / Hostess Responsibilities:

• Maintain a clean dining experience for the guests to include (but not limited to): cleaning the tables, sweeping & mopping the floors in the dining room, emptying trash compactors, cleaning restrooms
• Ensure guests are promptly greeted upon entering the restaurant
• Ensure use of brand standard practices when interacting with guests
• Anticipate guests' needs such as assisting with children, refreshing beverages, and assisting guests with all condiments and other items needed for their meal
• During high volume times, provide guidance and instruction to guests to ensure they understand our queuing and ordering process including introducing the table delivery service
• Provide regular feedback to team leaders and managers as needed on dining room conditions and customer concerns
• Confirm order accuracy and deliver meals to guests when possible and have ketchup, straws, and napkins readily available when the food is delivered
• Perform a table touch with each guest to ensure they have everything needed and provide an offer to refresh beverages
• Check with each table as they finish their meal and offer to refresh beverages and remove any waste from the table
• When possible, assist dining room team members with cleaning the tables and floors around the tables when guests leave the restaurant
• Always represent the values of Chick-fil-A and the operator, and thank guests for choosing to dine with us before they depart

Qualifications and Requirements:

• Must be 18+ years old
• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Be a friendly, encouraging team player
• Strong commitment to superior customer service
• Reliable transportation
• Ability to work in a fast-paced environment
• Willing and able to work in a physically demanding role (including able to lift up to 50 lbs and working on feet for several hours)

Application Process: After you apply, you will receive an email and text from us. Please complete our follow-up questions ASAP. Thank you for your time and interest in working with us!

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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