Job Description

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. Chase is seeking a dedicated, and innovative Product Director to lead a key area of the rapidly growing Open Banking product. In this role, you will use your experience in customer-focused outcomes and strong delivery track record to enable customers to easily and securely share their financial data to work to manage their finances across the ecosystem and FinTechs, and seamlessly control these permissions through Chase’s Security Center. They will also have the opportunity to work with internal and external stakeholders, representing Chase at industry forums.

As an Executive Director, Open AI in Open Banking, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You will own the Open Banking product roadmap, defining features, enhancements, and customer-facing capabilities that drive secure data sharing, customer control, and partner integration. Collaborate with the Agentic AI team to identify product areas where AI-driven automation can accelerate delivery or enhance the customer experience. Your expertise will be critical in shaping the future of our Open Banking platform through your strategic vision and expertise.

Job responsibilities 

• Drive the end-to-end product strategy and vision for secure data sharing, including customer consent flows, permission management, aggregator and direct connector integrations, and the self-service developer portal experience
• Oversee the product backlog to drive value for our customers, shareholders, and stakeholders
• Execute business and technical requirement analysis, definition and JIRA management     
• Write initiatives, epics, and stories in JIRA, partnering with other product managers, engineering, design, data, architecture, and stakeholder teams
• Partner with engineering leads to oversee development team and ensure effective sprint planning and utilization of development cycles
• Partner with the Agentic AI Executive Director to evaluate and integrate AI-driven capabilities into the product backlog, ensuring that AI-enhanced features meet customer experience standards and product quality requirements
• Develop and manage collaborative relationships across Chase to discover and define customer needs, to ensure timely and clear communication, to design solutions, and to drive commitment for critical dependencies
• Maintain deep knowledge and documentation of customer and user experience journeys and ensure clear documentation of technical solutions
• Engage in and drive testing and validation across feature delivery
• Lead a small team of product managers
• Act as a strategic partner across the team

Required qualifications, capabilities, and skills 

• 8+ years of digital product management or relevant experience
• Ability to map customer journeys and business processes and identify requirements 
• Experience with agile product development techniques and practices
• Experience in defining and building out product roadmap 
• Experience with APIs
• Structured and strategic thinker, effective communicator with excellent written communication skills
• Commitment and self-motivation suitable to a start-up team
• Demonstrable experience working on a regulated product or feature set
• Strong written and verbal communicator with excellent reasoning, organizational and presentation skills
• Proficient with the Microsoft Office suite and with JIRA
• Minimum BA/BS degree required or relevant experience

Preferred qualifications, capabilities, and skills 

• Experience with open banking and data sharing APIs (a plus)
• Experience in AI or machine learning automation (a plus)

Note: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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