Job Description

Now Hiring: Retail & Restaurant Supervisor (Start Within Days!)

Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks.

Pay & Perks

• Starting at $21.00/hr + tips
• Holiday Pay at 1.5x
• Quarterly bonus opportunities
• PTO accrual from day 1
• 50% employee discount
• Free sundae or shake every shift

⏰ Scheduling

• Flexible scheduling based on business needs
• Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
• Availability for evenings, weekends, and holidays is required

About the Role

As a  Retail & Restaurant Supervisor , you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

What You’ll Do

Store Leadership & Operations

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Ensure high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences

Guest Experience

• Model exceptional customer service and resolve escalated guest concerns
• Maintain product knowledge, including ingredients and allergen awareness
• Create a welcoming, inclusive environment for all guests

Team Support & Development

• Help with scheduling, training, and onboarding new team members
• Coach and support team members to drive performance and engagement
• Partner with management on employee relations matters as needed

Administrative & Systems

• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

What We’re Looking For

• Previous experience in retail, restaurant, or hospitality environments
• Prior leadership or supervisory experience preferred
• Strong communication and team-building skills
• Ability to stay organized and manage multiple priorities
• Comfort working in a fast-paced environment
• Familiarity with POS systems is a plus

Requirements

• Must be 18 years or older
• High school diploma or equivalent preferred

Working Conditions

• Ability to stand for extended periods and move throughout the store
• Ability to occasionally lift and carry up to 50 pounds
• May require occasional travel to other store locations

Why Join Us?

You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.

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