Lutheran Social Services
Position Description
10/17/2023
Page 1 of 2
Division/Department: AIDS Care and Education (ACE)
Job Title: Patient Advocate– Ryan White Medical Case Management Program (RWMCM)
Reports to (Title): RWMCM Program Supervisor
Job Code:
FLSA Status: Exempt
Manager (with direct reports)? Yes No X
Location: Jacksonville
SUMMARY
This position provides services to clients with HIV/AIDS that are enrolled in the AIDS Care and Education program,
this includes the sharing of personal experience to build a rapport with clients.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Provide patient education and advocacy
• Meet with newly diagnosed or at-risk clients to provide education and knowledge that helps in the reduction
of at-risk behaviors
• Assist clients in identifying available benefits, including social and community services
• Prepare and maintain individual case files; assist in the filing of case notes
• Keep accurate records of services
• Keep client files updated and in the appropriate order as required by applicable contracts/the cooperative
agreement
• Assist clients with solving ongoing or emergency problems in a manner which encourages independence and
self-sufficiency
• Work collaboratively with ACE Department staff to provide client referrals to appropriate services and
support for clients
• Serve as a community liaison with community resources
• Keep abreast of all guidelines, procedures, and policies as they pertain to the agency and clients
• Participate in Supervisory meetings/outreach activities
• Maintain client confidentiality
• Other duties as assigned
WORK EXPERIENCE & JOB-RELATED SKILLS (Required/Preferred)
• Must have extensive knowledge and experience with the diagnosis of those served, personal experience
preferred
• Strong communication skills
• Ethical decision-making skills
• Ability to set boundaries with clients
• Must be organized and detail oriented
• Language Skills - Ability to read documents. Ability to communicate effectively with clients and staff. Ability to
write case notes and correspondence.
• Mathematical Skills: - Simple math calculations are required, such as adding, subtracting, multiplying, and
dividing.
Lutheran Social Services
Position Description
10/17/2023
Page 2 of 2
• Reasoning Ability: - Ability to solve practical problems and deal with a variety of concrete variables with a
minimum of direction.
EDUCATION, CERTIFICATION, LICENSURE (Required/Preferred)
Required:
• High school diploma or (GED) required.
• Year of experience in HIV/AIDS field may substitute for education or experience
• Possess and maintain a valid driver’s license and auto insurance; must be able to transport clients to various
locations by using own transportation
REQUIRED JOB COMPETENCIES (Behaviors for Effective Job Performance)
• Organizational and problem-solving skills
• Managing and Measuring Work
• Planning and Organization
• Teamwork/Inclusion
• Coordination/Collaboration
• Flexibility
• Decision Making
WORK ENVIRONMENT/PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Activity:
(if more than 2+ hours
per day)
standing sitting mobility climbing balancing
writing crawling squatting bending filing
twisting
Lifting to include: up to 10lbs. 11-25 lbs. 26-60 lbs. 61-75 lbs. Over 75 pushing
pulling carrying
Environmental
Conditions:
cold heat wet and/or humid noisy vibration fumes dust odors
mists
Sensory:
hearing to converse hearing to use telephone talking
tasting/smelling reading distance 1-5ft
reading distance 10-30ft.
Driving: incidental driver regular driver
Keying:
Occasionally (2-3 hours week) Frequently (2-3 hours day)
Continuously (4+ hours day)
Safety: List specifics: external environment is dependent on client population
The statements included in this Job Description are intended to describe the general nature and level of the work being performed by
the person assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Employee Print Name: _____________________________
Employee Signature: _______________________________ Date: ________________________
Lutheran Social Services is an Equal Opportunity Employer
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