Job Description

Bring your technical sales expertise to a role where your insight shapes a rapidly evolving sales territory.

You’ve built a career supporting complex manufacturing environments, working with high‑purity systems, and navigating the fast‑paced demands of advanced fabrication. You understand the precision, the reliability requirements, and the technical expectations that define this sector. Now you’re looking for a role where that depth of experience becomes a strategic advantage.

In this Market Manager role with Swagelok Northwest, you’ll step into a position that rewards both your technical understanding and your ability to build meaningful customer partnerships. You’ll engage with leading manufacturers, fabs, and equipment suppliers and other technical manufacturers across Northeast Washington—helping them strengthen fluid and gas system performance, improve uptime, and solve challenges that require both engineering fluency and business insight. Your industry background will give you the credibility to connect quickly, the intuition to spot opportunities, and the confidence to guide customers toward smarter solutions.

This role is ideal for someone who thrives in front of customers: building relationships, shaping long‑term strategies, guiding projects, and representing solutions trusted across high‑purity process industries. You’ll collaborate with cross‑functional teams, support customer innovation, and bring clarity to challenges that demand both analytical thinking and hands‑on understanding.

If you’re ready to channel your background into a position that values curiosity, credibility, and strategic leadership, this is your opportunity to make a broader impact—on customers, on the market, and on the future of high‑performance fluid and gas systems used in manufacturing environments.

Residence & Work Location Requirement

This is an outside sales role supporting customers near Spokane, Washington. The position is classified as remote, as there is no requirement to come to an office location on a daily basis. However, in‑person customer meetings and face‑to‑face interactions are essential responsibilities of this role, and the ideal candidate will reside near Spokane, Washington to fulfill these requirements.

POSITION SUMMARY

This position is primarily responsible for selling products for manufacturers/distributors to business and industrial establishments or individuals at factories, plants, or other locations.

  ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Develop goals and strategies to maintain and increase revenue within assigned accounts and/or sales territory
• Helps coordinate customer activity and facilitate communication between the customers, the SSC and Swagelok factory.
• Provides project management support for customer projects often leading a cross-functional team.
• Shares successes and best sales practices with all sales associates
• Develops and maintains product knowledge and professional sales techniques
• Reports on potential product application developments within the territory
• Participates in seminars and activities including those at Swagelok corporate and other locations
• Develops and maintains industry knowledge of assigned customers and associated industries
• Participates in market teams
• Supports the organization in gathering market research
• Submits timely and complete reports when required
• Develops and follows an approved and supervised professional development plan
• Updates CRM and other sales related systems to reflect customer and market activity.
• Maintain badging requirements for assigned customers.
• Proactively seeking opportunities and pursuing growth demonstrating an effective curiosity and “tell me more” conversations.
• Provide training to customers
• Maintain certification and training requirements.
• Perform an annual visual acuity assessment to determine certification status

KNOWLEDGE, SKILLS AND ABILITIES

Education

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university of related experience

Experience

• 5-7 years proven record of sales success in solution-based, consultative-selling, technical environments.
• Background in fluid system components or relevant industry preferred
• Prior experience in the Semiconductor industry highly preferred (for the Portland posting)

Required Skills and Certifications

• Ability to interpret a variety of instructions:  Comfortably navigates complex requirements, procedures, and customer specifications—whether delivered verbally, in writing, or through technical documentation—ensuring clarity and accuracy in fast‑moving aerospace environments.
• Planning and organizational skills:  Manages multiple customer programs, priorities, and timelines with discipline and foresight, maintaining momentum across long‑cycle aerospace projects and day‑to‑day territory needs.
• Professionalism:  Represents Swagelok Northwest with integrity, reliability, and composure—whether on the factory floor, in executive meetings, or during high‑stakes customer discussions
• Excellent oral and written communication skills:  Communicates clearly, confidently, and with technical credibility. Able to translate complex concepts into actionable insights for customers, internal teams, and cross‑functional partners.
• Analytical:  Evaluates customer challenges, system performance, and market trends with a data‑driven mindset. Identifies root causes, opportunities, and solutions that support both customer success and business growth.
• Project management:  Leads customer initiatives from concept through execution, coordinating cross‑functional teams, managing timelines, and ensuring deliverables meet aerospace‑level expectations for quality and precision.
• Customer service:  Builds trust through responsiveness, follow‑through, and a genuine commitment to solving customer problems. Anticipates needs and delivers an exceptional experience at every touchpoint.
• Technical skills:  Understands fluid system components, manufacturing processes, and aerospace operational environments. Applies technical knowledge to support customer applications and recommend effective solutions
• Interpersonal skills:  Builds strong relationships across all levels—from engineers and technicians to program managers and executives. Navigates diverse personalities and environments with ease and respect.
• Teamwork:  Collaborates effectively with internal sales, engineering, operations, and factory teams. Shares insights, supports colleagues, and contributes to a culture of collective success.
• Strategic thinking:  Looks beyond immediate needs to identify long‑term opportunities, emerging trends, and ways to strengthen Swagelok’s position within the aerospace market.
• Innovation:  Approaches challenges with curiosity and creativity. Brings forward new ideas, fresh perspectives, and continuous improvement mindsets that benefit customers and the organization.
• Review and understand technical drawings:  Reads and interprets engineering drawings, schematics, and specifications to support customer applications, validate requirements, and ensure accurate solution recommendations.

EQUIPMENT AND SOFTWARE REQUIREMENTS

• Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Sitting/standing for extended periods
• Operation of keyboard/office equipment for extended periods
• Travel required which would include overnight stays
• Daily visits to customer locations.
• Ability to lift 50 pounds.
• Ability to complete frequent phone and video calls.
• Working conditions may vary from a professional office setting to a factory floor or a highly hazardous environment that requires Personal Protective Equipment.
• Ability to manage day-to-day schedule, working independently from a home based office, managing customer visits, etc. 

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