Job Description

Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on assisting users with technical issues, troubleshooting systems, and ensuring a smooth and efficient support experience.

This is an excellent opportunity for individuals looking to start a career in IT or technical support. No prior professional experience is required—training will be provided.

The Technical Support Specialist will work with internal teams and users to resolve issues related to software, systems, and basic technical operations.

This role is ideal for candidates interested in IT support, help desk services, or entry-level technology roles.

Responsibilities

• Provide technical support via chat, email, or ticketing systems
• Troubleshoot basic software, system, and account issues
• Assist with password resets, login issues, and access requests
• Document support tickets and resolutions accurately
• Escalate complex issues to senior IT teams
• Guide users through step-by-step troubleshooting solutions
• Support system setup and basic configurations
• Maintain accurate records of technical issues and fixes
• Follow IT support procedures and best practices
• Ensure a positive and professional user experience

Requirements

• High school diploma or equivalent required
• No prior experience required (training provided)
• Interest in IT, technology, or troubleshooting
• Strong problem-solving and communication skills
• Basic computer knowledge (email, internet, systems)
• Ability to learn new tools and systems quickly
• Attention to detail and organization
• Comfortable helping users with technical issues
• Ability to work independently in a remote environment
• Positive attitude and willingness to learn

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation (above market range)
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid onboarding and IT training
• Certification support and learning programs
• Career growth into IT Support Engineer, Systems Administrator, or Network roles
• Performance-based bonuses and advancement opportunities
• Supportive and tech-focused team environment

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry

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