Job Description

What To Expect

As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.

What You'll Do

• Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
• Demonstrate expertise in selling Tesla’s products and services
• Maximize scheduling efficiency to improve customer experiences
• Compile reports for performance improvement and support training
• Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
• Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
• Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

What You'll Bring

• At least 1 year of customer service experience
• Proactive team member and ability to develop collaborative relationships
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

• Tesla Advisor, Delivery - $19.76 - $29.64/hour
• Tesla Advisor, Delivery III - $23.56 - $35.34/hour
• Sr. Tesla Advisor, Delivery - $27.36 - $41.04/hour

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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